Guide for Student Employees

Here is a link to our circulation policies, including loan periods:

Library Lending Schedule

Here is a link to a more complete discussion of our policies:

Guide to Collections and Services

• SingleSearch Research Guide

  A useful guide with tips for using our primary discovery tool
• Research Guides Landing Page
  
  Research Guides organized by subject and type

• Here at Warren Hunting Smith Library, we strive to provide excellent customer service to our patrons.  It's important that you help our students, faculty, staff and community members in a friendly and helpful way.  Our main goal is to make sure they don't leave the desk empty handed!
• If you do not know the answer to something, ask for help!  We encourage you to direct the patron to a staff member for further assistance.

• Research Appointments- direct link for scheduling a research appointment
• How do I Schedule a Research Appointment?- FAQ on how to guide someone making an appointment
• Ask a Librarian- link to online chat services with a librarian

Reserving a group study room:

• Refer to this FAQ for assisting patrons who want to reserve any of the following group study rooms:
  • 229, 270, 329, 332, 333, 335, 336

Reserving a classroom or event space:

• For the following spaces have the patron contact the Registrar's Office (315-781-3651):
  • Room 120 / Barron Lab / 24 hr Room
  • Sanford Room
  • Geneva Room
  • Seminar Room 226
  • Seminar Room 326
• For the following space have the patron contact the IT Helpdesk (315-781-4357):
  • Learning Studio 3
• For the following space have the patron contact the Office of Conferences and Events (315-781-3103):
  • Atrium

Patrons needing materials not owned by our library may request them through interlibrary loan (ILL).  This lending and borrowing of items between libraries gives our users access to a world of materials outside of our collection.  If you are helping a patron at the desk and need to assist them in placing an interlibrary loan request you may refer to these FAQs:

• What materials can I request via interlibrary loan?
• Who can use interlibrary loan?
• Are there charges for interlibrary loan?
• When will my interlibrary loan arrive?
• How do I request an interlibrary loan?
• What if I forget my password?
• How do I request a book through WorldCat?
• How do I request a video through WorldCat?
• How long can I keep interlibrary loan items?
• How do I renew interlibrary loan materials?
• How do I clone an interlibrary loan request?
• Illiad (the interlibrary loan software) keeps logging me out, how do I fix this?

To charge out ILL items to patrons first retrieve them from the Interlibrary Loan shelf (around the corner behind the circulation desk) by matching the patron's name to the name at the top of the slip in the item.  Then charge the item out using the "Illiad Web Circulation" tab at the desktop computer at the circulation desk.  Scan in the barcode at the top of the slip, desensitize the item and tell the patron the due date.